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Hotel amenities at viejas casino11/16/2023 First of all, it was approximately 85 degrees outside and we are of course wearing a mask which makes it worse. He told us we needed to walk around the block and go through the Vieja's entrance. I asked for him to show me where it states that we can't walk into the casino due to the fact that we are just Vieja's guests. He said since we were guests of Vieja's we couldn't come in because that section was to enter the Willow. We explained we are guest at the hotel and was willing to show him our ID and room card that states room 407 on the sleeve. I had to open my bags and show him that I had just purchased clothing, After showing him the bag, he still wouldn't let us in. He then told me I couldn't come into the casino with food, I once again explained it was not food. The "guard" Robert at the door asked if I had food in the bag. My husband I were returning from the outlet with a bag from Levi's and one from Carter's. We have been having a great time and every employee has been kind and respectful, until today July 6th. My husband and I have been staying at the Vieja's Hotel since July 4th. I am not sure where to go and make a complaint about one of the employees.
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